Privacy Policy

1. Introduction

PulsarQ, trading as NEXUM LIVING CONNECTION ("we", "our" or "company"), is committed to protecting the privacy and personal data of our customers, website visitors, and service users. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and applicable legislation in Portugal.

By using our website or services, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Personal Data Collected

2.1 Information we collect directly

We may collect the following information when you contact us, request a quote, or order a product:

• Full name
• Email address
• Phone number
• Delivery and/or installation address
• Company name (for business customers)
• Product preferences and project specifications
• File attachments (plans, photographs)
• Communications and correspondence with us

2.2 Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and operating system
• Pages visited and time spent
• Referral source (origin website)
• Cookies and similar technologies

3. Use of Personal Data

We use your personal data exclusively to:

• Respond to your contact and information requests
• Process quote requests and prepare commercial proposals
• Communicate about your project progress
• Provide customer support and respond to your questions
• Comply with legal and regulatory obligations

Note: We do not send marketing communications or newsletters. Your data is used only to respond to your direct requests.

4. Legal Basis for Processing

We process your personal data based on:

• Contract performance: when necessary to provide requested products or services
• Consent: when you have given us explicit permission (e.g., marketing)
• Legitimate interests: to improve our services and protect our business
• Legal obligation: when required by law (e.g., accounting, taxation)

5. Data Sharing

We do not sell your personal data. Your data is kept internally and is not shared with third parties for commercial purposes.

We use the following technical service providers:

• Hetzner (EU): Web hosting with servers in the European Union
• Cloudflare: Content delivery network (CDN) and security
• Google Analytics: Website traffic analysis
• MXRoute: Transactional email service

We may also share data with:

• Legal authorities: when required by law or to protect legal rights

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of sensitive data in transit and at rest
• Restricted access to personal data by authorized employees
• Regular security reviews and audits
• Data backup and recovery procedures

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements:

• Customer and quote data: Retained indefinitely for customer support and contractual obligations
• Analytics data (Google Analytics): up to 14 months

You may request deletion of your data at any time by contacting us at the email address below. Data required to comply with legal obligations will be retained for the period required by law.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data (right to be forgotten)
• Right to restriction: restrict processing in certain circumstances
• Right to portability: receive your data in a structured format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: withdraw previously given consent

To exercise any of these rights, contact us at [email protected]

9. Cookies

We use cookies and similar technologies to improve your website experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Required for website functionality (language preferences, session)
• Analytics cookies (Google Analytics): Help us understand how visitors use the website

You can manage cookie preferences through the consent banner or your browser settings. Note that disabling essential cookies may affect website functionality.

For more information, see our Cookie Policy.

10. International Transfers

Our website is hosted on servers in the European Union (Hetzner, Germany). However, some of our service providers may process data outside the European Economic Area (EEA):

• Google Analytics: Analytics data may be transferred to the United States
• Cloudflare: Global CDN with presence in multiple countries

We ensure that these transfers are carried out in accordance with GDPR through appropriate mechanisms such as Standard Contractual Clauses (SCCs) or adequate certifications (Data Privacy Framework).

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most recent version will always be available on this page with the update date indicated at the top.

We recommend that you review this policy regularly to stay informed about how we protect your data.

12. Contact

If you have questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, contact us:

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) if you believe that the processing of your data violates GDPR.